Refund policy

ALL items returned must be in new condition, unworn, unwashed with the original tags attached. 

We only offer store credit for returns and exchanges both in-store, online, and markets/pop-up events. Returns and exchanges are only accepted up to 14 days after purchase date. Please show/issue your receipt at the time of your return. If an item is stated as final sale on any forms of social media (including story sales & mystery bags),  “live sales” or our website the item will not be eligible for exchange or return. For defective item claims, please contact us within 2 days of delivery date.  

Online Orders: Returns and exchanges are only accepted up to 14 days after purchase date. This begins once item is delivered. Before returning your item please email us at infotheboxedbowtique@gmail.com please include your order number, date and full name. We do not cover return shipping on exchanges or returned items. Once we have confirmed your return please include a written note for the reason of your return, your email address and full name. Shipping costs are the customers responsibility. Once we receive your items, we will process your return (3-5 days) and you will be notified via email. 

If return is sent over 14 days, you will be credited only 50% of purchase price. After 30 days, items will not be eligible for return or merchandise credit. No exceptions.

HOLIDAY RETURN POLICY: For the 2025 holiday season, we are extending the time frame that returns can be eligible. Starting November 28th, you will have until January 5th of 2026, to return any regular priced items that were purchased in after Black Friday and the month of December. The return form of payment will still be merchandise credit. Final sale items remain final sale and are not applicable for holiday returns as well as final sale merchandise listed below. No exceptions. 

CANCELATIONS: once an order has been placed with us, orders can not be canceled. All orders will be packed/shipped as normal. If you wish to return, please follow the steps above.

Markets/Pop-Up Events: If you need to make a return for a purchase from our pop ups, please refer to the “online order” section above. Returns and exchanges are only accepted up to 14 days after purchase date.

Final Sale Items include:

-Sale items (ending in .98)

-Doorbuster Deals/Daily Deals

-Mystery Bags

-Accessories

-Jewelry

-Home decor/Giftables

-Gift cards 

-Vendor Items 

Please note: Orders CANNOT be changed, modified, or canceled after checkout.

*No returns allowed on anything but The Boxed Bowtique clothing items at any given time (no exceptions).*

**We are not responsible for any damaged goods through the shipping process, we inspect each item before sending out**

**Shipping is non-refundable (no exceptions)**

Merchandise Credit: You will only be credited the amount you paid. Shipping will not be applied as merchandise credit

ONCE you have been in contact with us about your return, please send your merchandise to:

 The Boxed Bowtique

2475 84th St SW

Byron Center, MI 49315

Thank you for shopping small!

-XOXO,

The Boxed Bowtique Sisters